LuckySpins Casino Privacy Policy

At Lucky Spins, we take your privacy seriously and are committed to protecting the personal data you share with us. This Privacy Policy explains how we collect, use, store and protect your information when you visit luckyspins.com, create a Lucky Spins Casino account, or use the LuckySpins app. By using our services, whether you are a Lucky Spins Canada player or joining us from New Zealand, Finland, Estonia or Norway, you agree to the practices described in this policy.

Who We Are

Our LuckySpins platform is owned and operated by White Star B.V., a company incorporated under the laws of Curacao with registration number 153150, registered at Korporaalweg 10, Willemstad, Curacao, trading as Lucky Spins. Privado Ltd., a company incorporated in Cyprus with registration number HE 417876 and registered address at Chytron 1, Flat/Office 301, 1075, Nicosia, Cyprus, acts as a facilitating company for White Star B.V. We operate under licence No. OGL/2023/159/0076 issued by the Curacao Gaming Control Board (GCB), and we are committed to handling your data responsibly across every LuckySpins Casino service we provide.

Information We Collect

We collect personal data at several stages of your relationship with us, including when you register a Lucky Spins account, make a deposit, request a withdrawal, contact our support team, or download the LuckySpins app.

• We gather registration data such as your name, date of birth, address, email address and phone number.
• We collect identification documents and proof of address for verification purposes, in line with our anti-fraud and know-your-customer obligations.
• We record payment information, including deposit and withdrawal details, when you use credit cards, e-wallets, bank transfers or cryptocurrency.
• We track your gameplay activity, including games played, wagers placed, and your use of any Lucky Spins bonus or Lucky Spins no deposit bonus offers, to manage your eligibility and enforce our Bonus Policy.
• We log technical data such as your IP address, device type, browser information and geolocation, particularly to confirm you are not accessing our services from a Restricted Territory.
• We collect communication records when you contact our support team via live chat or email.

How We Use Your Information

We use the information we collect for the following purposes:

• To verify your identity and age, and confirm you meet the minimum age requirement of 18, or the applicable legal age in your jurisdiction.
• To process your deposits and monitor LuckySpins withdrawal times, including reviewing play patterns for irregularities before a cash-in is completed.
• To administer your account, including your LuckySpins login credentials and account security settings.
• To provide customer support and respond to your enquiries or complaints.
• To send you promotional communications about our LuckySpins bonus offers, tournaments and the Lucky Spins Jackpot, where you have consented to receive them.
• To comply with our licensing obligations under the Curacao Gaming Control Board and applicable anti-money laundering regulations.
• To detect and prevent fraud, abuse of bonus terms, and any attempt to circumvent our Restricted Territories controls.

Cookies and Tracking Technologies

We use cookies and similar technologies on luckyspins.com to enhance your browsing experience, remember your preferences, and analyse traffic across our site. Our LuckySpins app may also use device identifiers and push notifications to deliver app-only promotions, giveaways and raffles. You can manage your cookie preferences through your browser settings, though disabling certain cookies may affect the functionality of our services.

How We Share Your Information

We do not sell your personal data. However, we may share it with the following parties where necessary to operate our services:

• Payment service providers who process your deposits and withdrawals, including card processors, e-wallet operators and cryptocurrency payment gateways.
• Independent identity verification and fraud prevention providers who help us confirm your identity and comply with our KYC obligations.
• Game providers and testing laboratories who supply and certify the games available through our LuckySpins Casino platform.
• Regulatory authorities, including the Curacao Gaming Control Board, where required by law or our operating licence.
• Our affiliate programme, operated through rhinoaffiliates.com, which may receive limited, aggregated data related to referred players.
• Professional advisors, auditors and law enforcement agencies, where disclosure is required to protect our legal interests or comply with a legal obligation.

Please note that White Star B.V. operates several independent brands alongside Lucky Spins Casino. These sister brands operate separately, and a self-exclusion request must be submitted individually to each brand, or to all brands at once via our customer support email.

International Data Transfers

As we welcome LuckySpins Canada players alongside users from International, Finland, Estonia, Norway and New Zealand markets, your data may be transferred to and processed in countries outside your country of residence, including Curacao and Cyprus. We take appropriate steps to ensure your information receives an adequate level of protection wherever it is processed, in line with our internal data protection standards.

Data Security

We use SSL secure encryption and maintain PCI DSS compliance to protect your payment information. Access to your personal data is restricted to authorised personnel who need it to perform their duties, and we regularly review our security measures to guard against unauthorised access, loss or misuse of your information.

Data Retention

We retain your personal data for as long as your Lucky Spins Casino account remains active, and for a further period afterwards as required to meet our legal, regulatory and accounting obligations. Where your account becomes inactive for at least five consecutive months, we will notify you before any applicable inactivity fee is applied, in accordance with our Terms and Conditions.

Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal data:

• The right to request access to the personal data we hold about you.
• The right to request correction of inaccurate or incomplete information.
• The right to request deletion of your data, subject to our legal and regulatory retention obligations.
• The right to object to or restrict certain types of processing, including direct marketing.
• The right to withdraw consent at any time where processing is based on consent.

To exercise any of these rights, you can contact our support team at [email protected], and we will respond in accordance with applicable data protection law.

Age Restrictions

Our services are intended only for players who are at least 18 years old, or the legal gambling age in their jurisdiction, whichever is greater. We do not knowingly collect personal data from anyone under this age, and any account found to belong to a minor will be closed immediately.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements or other factors. We encourage you to review this page periodically. Continued use of our LuckySpins Casino services after any changes indicates your acceptance of the revised policy.

Contact Us

If you have any questions about this Privacy Policy or how we handle your personal data, please reach out to our support team at [email protected]. Our live chat is also available 24/7 for any privacy-related enquiries regarding your Lucky Spins account.