LuckySpins Terms and Conditions

Welcome to Lucky Spins. These Terms and Conditions govern your use of our website and services, and by registering an account with us you agree to be bound by them in full. At LuckySpins, we operate under White Star B.V., trading as Lucky Spins, a company incorporated under the laws of Curacao with registration number 153150, registered at Korporaalweg 10, Willemstad, Curacao. Privado Ltd., registered in Cyprus under company number HE 417876, acts as a facilitating company for White Star B.V. These Terms are governed by the laws of Curacao, and the courts of Curacao have exclusive jurisdiction over any dispute arising from your use of our services.

Our Licence and Regulatory Status

We hold a licence issued by the Curacao Gaming Control Board (GCB), licence number OGL/2023/159/0076, granted to White Star B.V. for interactive games of chance. Our footer displays a clickable GCB certificate seal and a Curacao licence seal so you can verify our credentials at any time. Our Terms and Conditions were last updated on 15.07.2024, and a separate Bonus Policy applies to all promotional offers referenced throughout this document. Games available on Lucky Spins are supplied by third-party developers and independently tested and certified for RNG fairness and RTP accuracy.

White Star operates several brands and websites, referred to as White Star Brands, each run independently of the others. If you wish to self-exclude, you must do so separately on each brand, or request exclusion across all brands at once by emailing our customer support address.

Eligibility to Use LuckySpins Casino

To register and play at LuckySpins Casino, you must be at least 18 years old, or older if the law that applies to you sets a higher minimum gambling age. Persons under 18 are strictly prohibited from using our services. We currently serve players across seven locales, including International (English), Finland, Estonia, Canada (English and French), Norway and New Zealand, with our New Zealand version tailored specifically to Kiwi players through a dedicated support team.

We do not accept players located in our Restricted Territories, which include, on a non-exhaustive basis, the USA, the Netherlands, France, the Dutch West Indies and Curacao. We deploy technological solutions to block access from these territories, and any funds deposited by a person located in a Restricted Territory, whether permanently or temporarily, are forfeited and will not be returned. We also do not permit accounts to be registered or maintained by politically exposed persons, heads of international organisations, or their family members and close associates.

Your Account

Only one account per player is permitted at Lucky Spins. We may limit account creation to one per person, family, household address, email address, telephone number, IP address, payment method, linked e-wallet, mobile device, computer or application download instance. We carry out identification, credit and fraud verification checks, and we may suspend your account until these checks are complete. When you use our luckyspins login credentials, you confirm that all information you provide is accurate and current.

Deposits and Withdrawals

Our minimum deposit across all payment methods is 20, with deposit options including Visa, Mastercard, Paysafecard, Skrill, MuchBetter, Neteller, Flexepin and cryptocurrency, including Bitcoin and Ethereum. Deposits are credited only upon actual receipt of funds, and third-party payment methods are strictly prohibited; deposits made in breach of this rule are void, along with any resulting winnings.

Our minimum withdrawal is also 20, and by default we process withdrawals through the same method used for depositing, on a first in, first out basis. If you wish to withdraw using a different method, you may be required to prove legal ownership, and your luckyspins withdrawal may be delayed until this is verified. Our default withdrawal limits are EUR 5,000 per day, EUR 20,000 per week and EUR 50,000 per month, or the equivalent in any currency. We aim to process withdrawal requests within 12 hours, and once accepted, funds typically arrive instantly or within 3 to 5 banking days depending on your chosen method.

Unless we have appointed you as a genuine VIP, the maximum cumulative net result we permit within any 24-hour period, measured 00:00 to 23:59 CET, is USD 100,000 or its currency equivalent; amounts above this may be voided at our discretion, though progressive jackpot wins remain exempt. If your account remains inactive for five consecutive months, we may deduct a fee equivalent to your entire account balance after providing notice, following which your account will be closed.

Bonuses and Promotions

As part of our lucky spins bonus programme, new players may claim a 100% bonus up to 500 on their first deposit, plus 500 Free Spins on Big Bass Amazon Xtreme. This luckyspins bonus must be claimed from the rewards section before you deposit; deposits made before successful claiming will not qualify. Reload bonuses carry a 35x wagering requirement on the bonus amount received, unless stated otherwise, and must be wagered within 7 days of receipt. Free spins winnings carry the same 35x requirement but must be wagered within 1 day.

While a bonus is active, we apply a maximum bet of 10 EUR/GBP/USD per spin and 1 EUR/GBP/USD per bet line. Our lucky spins no deposit bonus offers cap maximum winnings at 50 EUR, 50 USD, 50 CAD, 100 NZD and equivalent amounts in other currencies; your account must be fully verified and a minimum deposit made before any luckyspins no deposit bonus withdrawal is processed. Full details of wagering requirements, game weightings and excluded titles are set out in our separate Bonus Policy, which governs all promotional terms in conjunction with these Terms.

Games and Providers

We offer over 5,000 games sourced from 46 studios, including Pragmatic Play, NetEnt, Evolution Gaming, Play'n GO and Push Gaming. Our Lucky Spins Jackpot is a four-tier progressive jackpot, featuring MEGA, MAJOR, MINOR and MINI prize pools with live counters, and progressive jackpot wins are exempt from our standard withdrawal and daily net-result caps. Our live casino, powered by Evolution Gaming, Ezugi and Pragmatic Play, includes blackjack, roulette, baccarat and game shows such as Crazy Time. If you prefer mobile gaming, our luckyspins app is available as an Android APK download from luckyspins.app, offering app-exclusive giveaways and raffles; iOS users are directed to our fully optimised mobile website.

Responsible Gambling

We are committed to promoting responsible gambling and provide tools to help you manage your play, including deposit limits and self-exclusion options. If you believe you may have a gambling problem, we encourage you to contact our support team for guidance and assistance at any time.

Complaints and Dispute Resolution

If you have a complaint, our customer support team is available 24/7 via live chat and email at [email protected] to assist you. We aim to resolve any dispute within 90 days of notice, and unresolved matters can be escalated to our compliance department. If you believe we are in material breach of our licensing conditions, you may also contact the Master Licence Holder via the email address published in our footer.

Changes to These Terms

We may amend these Terms and Conditions at any time, and any updates will be published on this page with a revised effective date. We recommend reviewing this page periodically. These Terms may be provided in other languages for your convenience, but the English version always prevails in the event of any conflict. By continuing to use Lucky Spins after changes are published, you accept the revised Terms in full.