Our LuckySpins Responsible Gaming Commitment

Our Approach to Safer Play

Here at Lucky Spins Casino, we want you to feel confident that you're playing on a platform that genuinely cares. We're licensed and regulated by the Curacao Gaming Control Board under licence No. OGL/2023/159/0076, and our games are independently tested and certified for fairness by third-party laboratories. Beyond regulatory compliance, our responsible gaming policy is built around three core principles:

• Giving you clear, easy-to-use tools to manage your deposits, sessions and spending
• Offering straightforward self-exclusion options whenever you need a break
• Ensuring only verified adults, aged 18 or over, can access our games

Our LuckySpins platform includes a searchable help centre covering deposits, withdrawals, bonuses, account verification and more, so you're never left without answers when you need them. For details on our current promotions, take a look at our LuckySpins bonus guide.

Tools to Help You Stay in Control

At Lucky Spins, we encourage every player to make use of the account controls available to them. These tools are designed to give you the power to set your own boundaries before, during and after you play:

• Deposit limits – set daily, weekly or monthly caps on how much you can add to your account
• Time-out periods – take a short break from your account without closing it permanently
• Reality checks – receive reminders of how long you've been playing during a session
• Self-exclusion – suspend your account for a defined period or indefinitely

We at LuckySpins have partnered with independent testing bodies and follow strict verification processes to ensure that these controls are respected once activated. Once a limit or exclusion is set, it cannot be reversed or increased until the chosen period has expired, giving you genuine peace of mind.

Self-Exclusion Options

Our Lucky Spins team recognises that sometimes the best decision is simply to stop for a while. Self-exclusion is available directly through your account settings or by contacting our support team, and it applies specifically to this brand — it is not automatically applied across any other websites we may operate. If you wish to self-exclude from multiple platforms, you will need to make that request separately or by contacting our customer support address directly.

Choose LuckySpins knowing that once you've requested a self-exclusion period, our team will not reopen your account early, even upon request, until the period has fully elapsed. This protects you from impulsive decisions made in the moment.

Recognizing the Signs of Problem Gambling

At Lucky Spins, self-exclusion and deposit limits are only useful if you know when to use them. We encourage all of our players to reflect honestly on their gaming habits and watch for warning signs, including:

• Spending more time or money than you originally intended
• Chasing losses with bigger bets to try to win them back
• Gambling to escape stress, sadness or other personal problems
• Neglecting work, relationships or responsibilities because of gaming
• Borrowing money or using funds meant for essential expenses to gamble

If any of this sounds familiar, we want you to know that support is available and that reaching out is a sign of strength, not weakness.

Age Verification and Player Protection

We at LuckySpins take age verification seriously. Our minimum age requirement is 18, or the legal gambling age in your jurisdiction if that is higher. During registration and account verification, we carry out identification checks to confirm that every player meets this requirement. Accounts belonging to underage individuals will be closed immediately and any funds handled according to our terms.

We also restrict access from certain territories where online gambling is not permitted, and we do not accept registrations from politically exposed persons or their close associates, in line with our regulatory obligations.